Extended Stay America - Orange County - Huntington Beach

Business response:

Dear Guest, Thank you for sharing such an uplifting review regarding your time with us at Extended Stay America. We’re absolutely delighted to hear your kind words recognizing the efforts of our team. It’s always rewarding to hear when our team members make such a great impression, and we’ll be sure to share your kind words with them for their superb work. Thank you again for your generous comments. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for being our guest and for sharing your review with us. We’re sorry to hear that the room’s condition, including the lingering smell and furniture quality, fell short of your expectations. This does not reflect the comfortable experience we aim to provide, and your comments have been shared with the relevant teams to help ensure these matters are addressed and improved. We appreciate your input and hope you will consider giving us another opportunity to provide a more comfortable and enjoyable stay. Si... read more

Business response:

Dear Guest, Thank you for taking a moment to share your feedback with us. We understand how important a satisfying start to the morning can be, and we regret that our complimentary grab-and-go breakfast options didn’t meet your expectations. It’s designed to offer a quick and convenient start to the day, though we understand some guests prefer more variety. Your comments are appreciated and will be reviewed as we look to enhance future offerings. We hope you will give us another opportunity to provide you with a significantl... read more

Business response:

Dear Guest, We appreciate your continued loyalty and are sorry to hear that your recent visit did not reflect the positive experiences you’ve had before. Your comments about the room’s upkeep and overall impression are being reviewed with our team to ensure greater consistency moving forward. While we regret that your accommodation preferences could not be met this time, we remain committed to providing comfortable, well-maintained spaces for every guest. We hope you will consider giving us another opportunity to provide you... read more

Business response:

Dear Guest, Thank you for taking the time to let us know how much you enjoyed your stay at Extended Stay America. It’s truly rewarding to hear that your experience was nothing short of excellent. We’re grateful for your kind words and look forward to the pleasure of welcoming you back for another outstanding visit. Sincerely, HotelManagement 

Business response:

Dear Chistina, Thank you for choosing Extended Stay America and for your terrific review. We’re pleased to hear that your room was clean and the AC kept you cool and comfortable during your stay. Providing a pleasant and well-maintained environment is always our goal, and we’re glad to know that we’ve met your expectations. We look forward to welcoming you back soon for another comfortable visit. Sincerely, Hotel Management