Extended Stay America - Orange County - Huntington Beach

Business response:

Dear Guest, Thank you for taking a moment to share your feedback with us. We understand how important a satisfying start to the morning can be, and we regret that our complimentary grab-and-go breakfast options didn’t meet your expectations. It’s designed to offer a quick and convenient start to the day, though we understand some guests prefer more variety. Your comments are appreciated and will be reviewed as we look to enhance future offerings. We hope you will give us another opportunity to provide you with a significantl... read more

Business response:

Dear Guest, We appreciate your continued loyalty and are sorry to hear that your recent visit did not reflect the positive experiences you’ve had before. Your comments about the room’s upkeep and overall impression are being reviewed with our team to ensure greater consistency moving forward. While we regret that your accommodation preferences could not be met this time, we remain committed to providing comfortable, well-maintained spaces for every guest. We hope you will consider giving us another opportunity to provide you... read more

Business response:

Dear Guest, Thank you for taking the time to let us know how much you enjoyed your stay at Extended Stay America. It’s truly rewarding to hear that your experience was nothing short of excellent. We’re grateful for your kind words and look forward to the pleasure of welcoming you back for another outstanding visit. Sincerely, HotelManagement 

Business response:

Dear Chistina, Thank you for choosing Extended Stay America and for your terrific review. We’re pleased to hear that your room was clean and the AC kept you cool and comfortable during your stay. Providing a pleasant and well-maintained environment is always our goal, and we’re glad to know that we’ve met your expectations. We look forward to welcoming you back soon for another comfortable visit. Sincerely, Hotel Management 

Business response:

Dear Jenny, Thank you for sharing your feedback with us. We apologize that the cleanliness of your room did not meet your expectations, including the issues with the flooring, fridge, and towels. We appreciate your observations, as they help us identify areas needing attention. Aside from these concerns, we hope your overall stay was comfortable, and we will continue to work on improving our housekeeping standards to provide a better experience for all our guests. We value your perspective and look forward to welcoming you b... read more