Extended Stay America - Orlando - Southpark - Commodity Circle

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Juan, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your guest at Extended Stay America. We're glad to know our location close to Walmart and Florida worked well for you and that you were pleased with our parking facility. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad to know you found us to be at a fair price, but we're sorry for the not meeting some of your expectations. We have made a note of your feedback regarding our grab-and-go breakfast as we plan any changes to our selections. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We're glad to know our prime location worked well for you and that you were impressed with our affordable rates. However, we're sorry for not meeting your expectations with our grab-and-go breakfast. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're sorry for the issues you encountered in your room. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Our maintenance team is also fixing the problems you mentioned. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

We are happy you were pleased with most of our services, but we apologize that your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay. We are happy your overall experience was enjoyable, but we are sorry that you were unhappy with our breakfast offerings. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management