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Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5035 E. Chandler Blvd., Phoenix, AZ, 85048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Easy access to the 10 Rooms in need of deep clean and modernizing.
Business response:
Dear Ben, Thank you for staying with us at Extended Stay America and sharing the review. We appreciate you informing us about the areas that need improvement, as we take our guest’s suggestions seriously. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Our goal is to deliver the best service possible until those plans are approved. We would love for you to stay with us again, as it would be a pleasure to welcome you back to our clean and improved hotel.Sincerely,Hot... read more
The place is okay but the room we stayed in could use some improvement and it smelled like cigarettes and didn’t even have trash cans. The deposit is way too much especially for one night.
Business response:
Dear Honi, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, and we hope to welcome you back soon.Sincerely,Hotel Management
The room was clean and the bed was ok, however they charge a pretty hefty deposit. It's seems a little excessive to charge a $200 deposit for a one night stay. I've working in the hotel business before and have stayed on Disney owned properties, and Disney doesn't even charge that kind of deposit.
Business response:
Dear Andrea, we are sorry that you were unaware of our deposit policy and apologize for the inconvenience caused during check-in. We tried to keep our guests informed about our deposit policy by publishing this information on our booking sites; we regret that you didn't notice this before your arrival. Thank you for being our guest, and we hope you will reconsider staying with us again.Sincerely,Hotel Management
El baño estaba sucio, tipo usado no recién limpio, en la publicación decía desayuno incluido y no lo tienen solo café, en recepción te piden 200 dlls de deposito, solo en tc. y te lo devuelven 5 días después.
Business response:
Dear Edmundo, thank you for providing feedback regarding your recent stay with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our concerned team members and used as an opportunity to improve our guest experience. We look forward to another chance to regain your complete trust. We wish you all the best with your travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
How is Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. rated?
Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. has a 4.1 star rating with 975 reviews.
When is Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. open?
Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. is open now. It will close tomorrow at 12:00 a.m.