Extended Stay America Premier Suites Belgrade - Bozeman - Yellowstone Airport

Business response:

Dear Jason, Thank you so much for recognizing John’s outstanding service! We’re thrilled to hear that he made such a positive impact during your stay. Providing a welcoming and helpful experience is our priority, and we’re grateful to have team members who go the extra mile. We’ll be sure to pass along your kind words to him! Extended Stay America looks forward to welcoming you back for another great experience in the future. Sincerely, Hotel Management 

Business response:

Dear Elena, We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders so they are aware of our guests' preferences regarding breakfast choices, which helps them determine future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you to the city. Sincerely, Hotel Management 

Business response:

Dear Doretta, Thank you for sharing your feedback with us. We apologize for the difficulties you experienced with the doors and the lack of accessibility features during your stay. We understand the importance of providing an inclusive environment for all our guests. Your feedback is invaluable in helping us improve our services. We're committed to making your next stay with us more comfortable and enjoyable. Thank you again for your feedback. Sincerely, Hotel Management 

Business response:

Dear caroline, It was a pleasure having you as our guest at Extended Stay America, and we appreciate you taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear James, Thank you for taking the time to share your experience at Extended Stay America! We are delighted to hear that you found our location convenient, our staff friendly, and our facilities clean. It’s wonderful to know that our pet-friendly accommodations made your stay even better; we love welcoming guests and their furry friends! Your kind words mean a lot to us, and we appreciate your support. We look forward to welcoming you again in the future for another enjoyable stay! Sincerely, Hotel Management 

Business response:

Dear Beverly, Thank you for the great feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional home away from home for our guests, so we are thrilled to hear how our team took such great care of you. Thank you for posting and sharing your experience. Come back soon, and we appreciate your business! Sincerely, Hotel Management