Extended Stay America Premier Suites - Boise - Meridian

Business response:

Thank you, Karen! We appreciate your review and look forward to hosting you again! 

Business response:

Dear Johnna, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great you enjoyed your stay and that our property and service met all your expectations! We hope you will revisit the area the next time you are in it. Sincerely,Hotel Management 

Business response:

Thank you, Cory! We're glad you had a great stay. We’d love to have you back for both short and long stays! 

Business response:

Dear SANTIAGO, Thank you for taking the time to share your feedback. We apologize for the issues you encountered during your stay, including the shortage of towels, noise disturbances, and breakfast options. We understand how important these aspects are to your overall experience, and we will address these concerns with our team to ensure improvements moving forward.We truly appreciate your input and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management 

Business response:

Hello Robin,Thank you for sharing your feedback! We’re glad to hear you had a positive experience overall. If there’s anything specific we can improve for your next visit, please feel free to let us know. We look forward to welcoming you again soon! 

Business response:

Hello Michelle,Thank you for the perfect rating! We're so happy to hear you had the best stay and enjoyed the friendly staff, helpful maintenance, and cozy, clean room. We truly appreciate your high recommendation and look forward to welcoming you again when you visit your family! 

Business response:

Dear Ralph, Thank you for your feedback. We’re glad your stay was satisfactory and appreciate your input. We’ll continue working on improvements and hope to welcome you back soon!Sincerely,Hotel Management 

Business response:

Dear Michelle, Thank you for your thoughtful feedback. We are delighted to hear that you had a fantastic experience with our customer service and enjoyed a comfortable stay. It’s wonderful to know that our team contributed to making your time with us so enjoyable. We are thrilled to read that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you once more.Sincerely,Hotel Management 

Business response:

Dear Alan, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the housekeeping team and will use them to improve our guest experience. Considering this a rare incident, please return and allow us to provide you with a seamless experience. Sincerely,Hotel Management