Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach

Business response:

Andrea, thank you for sharing feedback with fellow travelers regarding your experience at Extended Stay America. We are glad that you liked our hotel, including our clean and spacious rooms. It is also a pleasure to read about the excellent and attentive service provided by our associates. We strive to deliver great hospitality to every guest, and our team will enjoy reading your wonderful comments. Thank you again for being our guest, and we look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid review, and we hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Ashley, thank you for choosing Extended Stay America and sharing your experience. We are glad you had a great stay, and our location was convenient for everything you wanted to do on this visit. It is also good to learn about the excellent service provided by Anne. We will surely share your compliments with her. It was a pleasure to have you as our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Bruce, thank you for posting a review of your recent stay with us. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management