Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South

Business response:

Dear Alexandra, Thank you for choosing our hotel for your stay. We apologize for any inconvenience regarding the shuttle service. We understand the importance of accurate information, and we'll work to ensure this is addressed. We appreciate your feedback and hope to have another opportunity to provide you with a more seamless experience in the future.Sincerely,Hotel Management 

Business response:

Dear Deborah, Thank you for staying with us for your recent visit to Miami. We endeavor to go above and beyond to ensure our guests have an exceptional experience, and we appreciate your kind remark about our friendly staff. We will share this with the team to let them know their efforts are appreciated. All of us at Extended Stay America appreciate your generous compliments, and we look forward to hosting you again.Sincerely,Hotel Management 

Business response:

Dear Vikram, Thank you for staying with us and reviewing your experience. We apologize for the cleanliness and amenity issues you encountered during your stay. Your feedback is valuable, and we take it seriously. We will address these concerns promptly to ensure a more comfortable and well-equipped experience for our guests in the future. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management 

Business response:

Dear Francisco, Thank you for choosing our hotel and sharing your review. We hope you had a great stay overall; however, we apologize if our complimentary grab-and-go breakfast was not to your liking. We always want our guests to enjoy every aspect of our hotel, and your comments are crucial in helping us identify areas for improvement. We hope to have the opportunity to host you again should your travels bring you back our way.Sincerely,Hotel Management