Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South

Business response:

Dear Ignacio, We are pleased to receive your feedback and appreciate the opportunity to have hosted you. Your satisfaction is our top priority, and we are glad to know that you had an overall pleasant stay with us. Please know that in the future, our front desk can also provide information for venues that are also minutes from the hotel. Thank you for staying at our hotel; we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Martinez, Thank you for choosing Extended Stay America for your recent visit to the area. We're glad you had a pleasant stay, and it was a pleasure hosting you. We wish you all the best and hope that you will stay with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear João, Thank you for your generous review about your stay at Extended Stay America. We are glad that you were pleased with our spacious guest suite and the amenities. Also, it is a pleasure to know you could take advantage of our parking facility and location close to various shopping and restaurants. We cherish your kind compliments about our front desk associates. We appreciate your feedback and will share it with our team. It was a pleasure hosting your visit, and we look forward to seeing you again. Sincerely, Hotel ... read more

Business response:

Dear Vanesa, Thank you for staying with us and sharing your review. While we are pleased that you loved the convenience of our location, we apologize that the breakfast options did not meet your expectations. Your valuable feedback about our breakfast will be shared with our leaders to explore ways to enhance our offerings. We hope to make your next stay with us a satisfying experience if your travels bring you back to the city. Sincerely, Hotel Management 

Business response:

Dear IVAN, Thank you for your feedback about your stay at our hotel. We are glad that you were pleased with our location. However, we are disappointed to learn about any issues you had with our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider ... read more