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Extended Stay America Premier Suites - Orlando - Sanford
- Hotels
- Sanford, FL
About this business
Location details
1437 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Double billed The hotel clerk charged me for room even though my wife had paid for through Hotel.com a few weeks earlier. She had to call hotel after she discovered billing on our bank statement. They credit my card. They mentioned the clerk did not realize it had already been paid when I checked in. ??? Is this info not in the system?
Business response:
Dana, thank you for taking the time to review your stay with us. We are sorry for the billing concerns you outlined. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Liked the comfort of the bed, size of room & how clean it was. Didn't like that had to go to front desk for hair dryer, no kitchen supplies like silverware, plates or cooking supplies.
Business response:
Suzanne, thank you for taking the time to share your feedback. We are glad you were pleased with most aspects of your stay and that you had a good nights' rest on our comfortable beds. However, we regret your disappointment with our dishware policy. Everything we do is in our guests' and associates' best interest, and we are very grateful for your patience. Thank you again for your candid feedback. We hope we have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Richie The stay was great. Though the room had a kitchen there was no coffee or any utensils in any of the drawers for use.
Business response:
Richard, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Thanks for relocating my room to a quiet area
Everything with the property was great except for the bed mattress which needed replacement. Mattress sunk on my side without any firmness which made be wake up constantly and gave me a bad lower back pain.
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. However, we sincerely apologize for the problems you experiened with the bed in your suite. We have shared your comments and will be resolving the issue immediately. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Late check in was very simple’
Wow! They really, really care about your stay from ease to cleanliness. 10/10 recommend staying here again.
Business response:
Brett, thank you for the glowing review of Extended Stay America and for recommending us to future travelers. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Orlando - Sanford
How is Extended Stay America Premier Suites - Orlando - Sanford rated?
Extended Stay America Premier Suites - Orlando - Sanford has a 4.1 star rating with 2,321 reviews.
When is Extended Stay America Premier Suites - Orlando - Sanford open?
Extended Stay America Premier Suites - Orlando - Sanford is open now. It will close tomorrow at 12:00 a.m.