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Extended Stay America Premier Suites - Orlando - Sanford
- Hotels
- Sanford, FL
About this business
Location details
1437 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The beds were very uncomfortable. My husband and I woke up with sore back and hips after 2 nights. We even left a night early because they were too hard to the point our children complained would rather have slept ok the floor. The staff was very friendly anytime we saw someone and the room and lobby was very clean.
Business response:
Holly, thank you for taking the time to share your feedback. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. However, we regret our beds were not to your comfort. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. Thank you again for your candid feedback. We hope you will give us the opportunity to make it up to you. Sincerely, Hotel Management
Happy camper Very satisfied, clean and convient
Business response:
Raymond, thank you for choosing Extended Stay America, and for taking the time to post a review! We are glad you were pleased with our immaculate accommodations and that our location worked well for you. Thank you once more for your review, we hope you will choose us again. Sincerely, Hotel Management
Really clean
My visit Great staff and super clean , had trouble getting in to the place due to construction on 417 which is near the hotel. The breakfast was just coffee , muffins , yogurt, and some fruit.
Business response:
Ramon, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
AAA+++++ The hotel must be new. Still smelled of paint which is good. Better than mildew or cigarette smoke. Lol. Loved that the room had a full kitchen even a stove. Was only there 1 night to be close to Sanford airport but very nice stay.
Double billed The hotel clerk charged me for room even though my wife had paid for through Hotel.com a few weeks earlier. She had to call hotel after she discovered billing on our bank statement. They credit my card. They mentioned the clerk did not realize it had already been paid when I checked in. ??? Is this info not in the system?
Business response:
Dana, thank you for taking the time to review your stay with us. We are sorry for the billing concerns you outlined. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Orlando - Sanford
How is Extended Stay America Premier Suites - Orlando - Sanford rated?
Extended Stay America Premier Suites - Orlando - Sanford has a 4.1 star rating with 2,459 reviews.
When is Extended Stay America Premier Suites - Orlando - Sanford open?
Extended Stay America Premier Suites - Orlando - Sanford is open now. It will close tomorrow at 12:00 a.m.