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Extended Stay America Premier Suites - Phoenix - Chandler Downtown
- Hotels
- Chandler, AZ
About this business
Location details
2055 W. Chandler Blvd., Chandler, AZ, 85224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Since this is a hotel that people are expecting to stay in for a longer period of time than just one night, I think I was in a room that someone was in for many nights. There was a smell in the room that I could only describe as unwashed hair. It was a little cold when I arrive so upon turning on the heat I discovered another smell that was equally as bad emanating from the unit. I won't paint the entire hotel as bad, just my experience with one room. The staff at the front desk were very friendly and accommodated an early c... read more
Business response:
Dear Guest, Thank you for leaving a review. It is always a pleasure to read reviews complimenting our service and hospitality. We do want to apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
I booked the room last minute. Check in was so easy the 2 ladies at check in were so so nice. I didnt get their names but they were so helpful
Business response:
Dear Ernie, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice whenever you visit our city. Sincerely,Hotel Management
This property should not be listed with a free breakfast as it is misleading. It is a grab-and-go with very few options. Our room had very poor ventilation. The bathroom fan did not work at all. Also, the HVAC system did not have an option to just run the fan to circulate the air. Considering this room was designed to cook food on the stovetop, I would think ventilation would have been a much larger consideration in the design. On a positive note, the staff were great and showed that they really cared about their guests.
Business response:
Dear Richard, Thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed the hospitable service you received from our staff. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We will share your concerns with our leaders, and we will use them as an opportunity to improve our guest experience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,H... read more
Frequently asked questions about Extended Stay America Premier Suites - Phoenix - Chandler Downtown
How is Extended Stay America Premier Suites - Phoenix - Chandler Downtown rated?
Extended Stay America Premier Suites - Phoenix - Chandler Downtown has a 4.3 star rating with 1,454 reviews.
When is Extended Stay America Premier Suites - Phoenix - Chandler Downtown open?
Extended Stay America Premier Suites - Phoenix - Chandler Downtown is open now. It will close tomorrow at 12:00 a.m.