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Extended Stay America Premier Suites - San Diego - San Marcos
- Hotels
- San Marcos, CA
About this business
Location details
1480 Grand Ave, San Marcos, CA, 92078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customer service was great. Keep up the hard work specially the housekeepers. The only thing I didn’t like, the washer and dryer were expensive. ($3.00 for a wash and $3.00 dryer)
It’s new and clean, close to the campus
Business response:
Dear Paul, Thank you for your positive feedback! We're delighted to hear that you found our hotel new, clean, and conveniently located near the campus. Providing a comfortable and welcoming environment for our guests is our top priority. Your satisfaction is our greatest reward, and we're thrilled that we were able to meet your expectations. We hope to have the pleasure of welcoming you back at Extended Stay America for another enjoyable stay in the future.Sincerely, Hotel Management
Just a quick stay. Very clean and comfortable room. Check in a bit slow and they did not offer any information about amenities. Room next door had tv on very loud constantly through the night. Didn’t feel comfortable complaining but can’t believe no one else did. A bit noisy at night but that is just from guest staying there.
Business response:
Dear Diana, Thank you for your feedback, and we're pleased to hear that you found our rooms clean and comfortable. We apologize for any inconvenience caused by the slow check-in process and the lack of information about our amenities. Rest assured, we're addressing these concerns internally to improve our service standards. We regret the disturbance caused by the noise from neighboring guests and appreciate your understanding. Your insights help us enhance the overall experience, and we hope to welcome you back for a more en... read more
Thx
There were several homeless people in and around the parking lot. Staff was notified but nothing was done. There was a fight in the parking lot at 2am.
Business response:
Dear Amy, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet your expectations during your stay. Please accept our sincere apologies for any concerns you had with certain individuals outside our hotel. We will address these appropriately and are very grateful for your patience. We hope you will consider giving us another chance to show you our commitment to providing exceptional experiences on your next visit to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Diego - San Marcos
How is Extended Stay America Premier Suites - San Diego - San Marcos rated?
Extended Stay America Premier Suites - San Diego - San Marcos has a 4 star rating with 1,054 reviews.
When is Extended Stay America Premier Suites - San Diego - San Marcos open?
Extended Stay America Premier Suites - San Diego - San Marcos is open now. It will close tomorrow at 12:00 a.m.