Extended Stay America Premier Suites - Seattle - Bellevue - Downtown

Business response:

Dear Guest, We sincerely apologize for the inconvenience caused by the noise and vibrations from the elevator equipment and the improperly installed AC unit. We understand how important a good night's sleep is, and we regret that this affected your stay. Please know that we are addressing these issues to ensure a more comfortable environment for our guests. Your feedback is essential in helping us improve our services. We hope you will consider staying with us again for a more restful experience.Sincerely,Hotel Management 

Business response:

Dear Kyungsu, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the area the next time you are in it.Sincerely,Hotel Management 

Business response:

Dear Anthony, We are glad our location was convenient for everything you wanted to do during this visit, and we thank you so much for your kind words about Extended Stay America! We're thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. We appreciate you for recommending us to future guests. We look forward to welcoming you again soon.Sincerely, Hotel Management 

Business response:

Dear David, Thank you for your feedback. We sincerely apologize for the cleanliness issues and the absence of staff at the front desk during your stay. Our top priorities are providing a clean environment and attentive service, and we regret that we fell short in these areas. Your comments will be addressed with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management