Extended Stay America Premier Suites - Seattle - Bellevue - Downtown

Business response:

Dear corey, Thank you for your comments about your recent stay. We are disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management 

Business response:

Dear Mark, thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and found our staff friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with our team to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon!Sincerely,Hotel Management 

Business response:

Dear joseph, thank you for choosing our hotel and taking the time to write a review. We are glad you enjoyed most of your stay. However, we apologize for not meeting your satisfaction with our complimentary grab-and-go breakfast offerings. Your concern will be shared with our Brand Leaders so that they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. We hope you will give us another chance in the future to show you we appreciate having you as our guest. Si... read more

Business response:

Dear Qingyuan, thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us, and we are pleased that we met your expectations and that you found us to be a great value at a great location too. It would be our honor to accommodate you again in the future, and we hope that you will revisit us soon.Sincerely,Hotel Management