Extended Stay America Premier Suites - Ukiah

Business response:

Dear Lyndon, we are sorry about the circumstances that brought you to us. But, we are glad a difficult day was made better by our devoted staff. It is very kind of you to recognize our service. We look forward to having you as our guest at Extended Stay America again whenever your travels bring you back to the city. Sincerely,Hotel Management 

Business response:

Dear Alena, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Elizabeth, thank you for choosing Extended Stay America. It's great to know your stay was enjoyable overall. However, we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their items from the home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies for not communicating this to you at check-in. Thank you so much for staying with us, and we look forward to your next ... read more

Business response:

Marie, thank you for posting a review of your recent stay with us. We are sorry for the disappointment you had with the breakfast we offer. We are grateful for your comment, and we will share this with our food and beverage team so we can learn and improve accordingly. We hope you enjoyed the others aspects of our hotel and will consider a return visit for a much better experience. Sincerely, Hotel Management 

Business response:

Lindsey, thank you for being our guest at Extended Stay America. We are glad you were pleased with our immaculate accommodations and with the service our associates delivered. It will be our pleasure to share your kind compliments with our team. Thank you again for the great review. Please come and see us again! Sincerely, Hotel Management 

Business response:

Carmella, thanks for posting a review of your pleasant experience here at Extended Stay America. It's so nice to hear how much you enjoyed your stay, and we are happy you were impressed with our service, our well-appointed rooms, and our convenient location. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management