This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Yuma
- Hotels
- Yuma, AZ
About this business
Location details
550 Rio Vista Drive, Yuma, AZ, 85365, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Decent enough place but heating unit was messed up in our room. Staff was nice.
Business response:
Dear Lori, Thank you for your feedback. We are glad to hear you found our team friendly and that you had a pleasant experience overall. However, we apologize for the issue you had with the heating unit in your room. Our guest comfort is our top priority, and we will be sure to have our maintenance team look into it to prevent future inconvenience. We appreciate you letting us know and hope to welcome you back for a smoother stay next time. Sincerely, Hotel Management
Cool
Business response:
Dear Cadenza, We appreciate you taking the time to leave your generous feedback regarding your recent visit to Extended Stay America. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and look forward to the opportunity to host you again in the future. Sincerely, Hotel Management
The staff was very friendly, the rooms clean, and area around the outside clean and well maintaned.
I spent three nights at the Lawton property. The first thing I noticed about my room was the musty smell. Then I noticed the recliner arms were devoid of covering. The surface had been rubbed off. The chair did not recline. The recline handle was broken. The KICKER was the nasty floors. I went barefoot the first night and the bottom of my feet were black! I washed them and the white rag was black! The floors were sticky as well. I won't return.
Business response:
Dear Julie, Thank you for your feedback. We apologize for the issues you encountered during your stay. This clearly fell short of the standards you expected and deserved. Your feedback will be shared with our team to help improve the overall condition and cleanliness. We appreciate you bringing this to our attention and look forward to the opportunity to serve you better in the future. Sincerely, Hotel Management
No breakfast Not a real breakfast, only offered a granola bar.
Business response:
Dear Ashlei, Thank you for your feedback. We apologize for the limited breakfast options provided during your stay, as we understand it did not meet your expectations. Your feedback is highly valued, and we are dedicated to utilizing your insights as we continually enhance our services. We hope the remainder of your stay was enjoyable, and we look forward to the opportunity to serve you again in the future. Sincerely, Hotel Management
Roachs on side table under alarm clock and 2 roachs in the bathroom as soon as i turned lights on. I had room 217 & it was suppose to be non smoking, reeked of cigarettes & strong musty male cologne. Shower rod ripped out of wall so much i thought it was gonna fall off & hit me in the head every time i used the toilet. Tv remote did not work. Had to get up out of bed to turn volume up or down or to change channel. Phone did not work, alarm clock did not work. Not worth the $89 when i checked in at 8pm - will never return to ... read more
Business response:
Dear Justine, Thank you for bringing these concerns to our attention. We sincerely regret that your experience fell short of the standard of cleanliness and comfort we strive to provide at our hotel. The issues you encountered are completely unacceptable. We take these matters seriously and have immediately escalated them to our housekeeping and maintenance teams to ensure thorough corrective actions are taken. Your feedback is invaluable, and we want to make this right. We would greatly appreciate the opportunity to regain ... read more
U
Business response:
We are glad to hear that you enjoyed your stay with us. We hope to see you again soon.
It was a great room. Much better than when we stayed in march.
Frequently asked questions about Extended Stay America Premier Suites - Yuma
How is Extended Stay America Premier Suites - Yuma rated?
Extended Stay America Premier Suites - Yuma has a 4.3 star rating with 769,835 reviews.
When is Extended Stay America Premier Suites - Yuma open?
Extended Stay America Premier Suites - Yuma is closed now. It will open at 9:00 a.m.