Extended Stay America Premier Suites - Yuma

Business response:

Dear Abbosbek, Thank you for sharing your experience with us. While we’re pleased to hear that you found your room perfect for your stay, we sincerely regret the inconvenience caused by the cleaning service. Guest requests are incredibly important to us, and we are disappointed that we did not meet your expectations in this regard. We apologize for the lack of timely housekeeping and any frustration it may have caused. Your feedback is valuable, and we will address this to ensure our service is more responsive to guests' nee... read more

Business response:

Thank you for the perfect rating! We're so glad you enjoyed your stay and hope to welcome you back again soon. 

Business response:

Dear Madison, Thank you for taking the time to share your experience. We are sorry to learn that your stay fell short of expectations, particularly in terms of your rest. Ensuring a peaceful and relaxing environment is essential to us, and we apologize for any discomfort you experienced. Your comments have been noted and will be shared with our team as part of our ongoing efforts to enhance the guest experience. We truly value your feedback and look forward to the opportunity to provide you with a more enjoyable and comforta... read more

Business response:

Dear JaKinia, Thank you for your feedback. We understand your comments regarding your stay. While we strive to exceed expectations, it’s encouraging to know you had a satisfactory experience with us. We are always looking for ways to enhance our services and amenities to provide an even better stay for our guests. We appreciate your support and hope to have the opportunity to welcome you back soon for an even more enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Kenti, Thank you for including Extended Stay America in your travel plans. We're glad to know you found the property clean and appreciated the parking area. Providing a comfortable and well-kept environment is important to us, and we're pleased that these aspects met your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Dear Nobuyuki, Thank you for your feedback. We're glad to hear that most aspects of your stay met your expectations. However, we apologize for the inconvenience caused by the low water pressure in the shower. We understand how important a refreshing shower is and have shared this with our maintenance team for prompt inspection and improvement. Your input helps us enhance our guest experience, and we truly value your comments. We appreciate your stay and look forward to welcoming you back to Extended Stay America. Sincerely, ... read more

Business response:

Thank you so much for the wonderful review! We're absolutely delighted that you found your room large and clean, the bed extremely comfortable, and your stay quiet. Your feedback means a lot to us, and we'd love to have you stay with us again at Extended Stay America Premier Suites Pueblo!