Extended Stay America - Red Bank - Middletown

Business response:

DearDarryl, We are so grateful for your kind words! It is always wonderful to see when our guests are able to enjoy everything. We pride ourselves on providing an exceptional stay for our guests, and it means the world to us to read your comments. Our staff is devoted to ensuring each guest feels at home and desires to return, and we do hope to see you again at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Sharon, Thank you for your feedback. We are glad you found the room clean and appreciated the convenient location. We understand that preferences for mattress firmness can vary, and we regret that it was not up to your comfort expectations. Your comments about updating the room are noted, and we truly appreciate your input. We hope to provide an even better experience on your next visit.Sincerely,Hotel Management 

Business response:

Dear Frederick, Thank you for your feedback! We're delighted you enjoyed the convenient location near the beaches. We hope your stay was enjoyable overall. It would be our pleasure to welcome you back for another visit in the future. We look forward to sharing your positive comments with our team and hope to see you again next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Kyriee, We are delighted we exceeded your expectations for an outstanding stay at Extended Stay America, and we thank you for sharing your experience with other travelers. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area. Sincerely,Hotel Management 

Business response:

Dear David, Thank you for being our guest and sharing feedback about your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you again for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management 

Business response:

Dear Kishor, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues and any oversight on our part. We understand how important it is to have a spotless room and one free of smoke. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Mana... read more