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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good When we pulled up associates were sitting outside smoking. Very unprofessional. No hot breakfast and for the price there should be. Location
Business response:
Dear Michelle, Thank you for taking the time to share your experience. We are glad to know there were aspects of your stay you found satisfactory, but we regret that certain elements did not meet your expectations. We apologize for any impression of unprofessionalism and understand your concerns about amenities. Your feedback is valuable as we continue working to enhance the guest experience. We hope you'll consider returning for a more positive visit in the future. Sincerely, Hotel Management
Pleasant
Pleasant It didn’t have queen bed in the double room The mattress was nasty
Business response:
Dear Dominique, Thank you for taking the time to share your experience. We appreciate your kind words about our team, and we are genuinely sorry to hear that certain aspects of your visit did not meet expectations. Please be assured that your concerns have been taken note of and will be addressed as part of our ongoing efforts to improve. We hope to welcome you back for a better stay. Sincerely, Hotel Management
Wonderful El desayuno muy bueno
Very Good
Very Good The mattress was hard as a rock and the room was pretty dirty. There's a kitchen to cook.
Business response:
Dear Jennifer, We are glad you found the in-room kitchen convenient—it’s a favorite feature for many of our guests. We're sorry to hear that other aspects of your visit didn’t meet expectations. Your feedback is important and will help us improve both comfort and cleanliness. We appreciate you staying with us at Extended Stay America and hope to welcome you back for a better experience next time. Sincerely, Hotel Management
Good price. Friendly staff The bathroom spigots spray you when turned on Good price
Very Good No shampoo or conditioner Very nice
Business response:
Dear Jeannie, It is great to hear you had such a pleasant stay and enjoyed the overall experience—thank you for sharing your thoughts. We are happy everything met your needs, and we appreciate your note about the bathroom items. While some amenities are available at the front desk upon request, we understand how that may have been inconvenient. We hope to welcome you back to Extended Stay America for an even better visit next time. Sincerely, Hotel Management
Family trip. Rooms to small. It was very central.
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 3.8 star rating with 1,643 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.