Extended Stay America - Rockford - I-90

Business response:

Dear Guest, It’s wonderful to hear that you found the accommodations so well-maintained and that our front desk team made such a positive impression. Creating a welcoming atmosphere and keeping our spaces in great condition are both very important to us. Your kind feedback means a lot to our team and will certainly be shared with them. Thank you for choosing Extended Stay America, and we hope to see you again on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for sharing your feedback. We’re glad to know you enjoyed the friendly service and found the rooms spacious and comfortable during your stay. Providing a welcoming atmosphere and a relaxing space for our guests is always a priority, and it’s rewarding to hear that these aspects stood out. We truly appreciate your kind comments and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. While we appreciate your recognizing the kindness and effort shown by our team, we regret that the overall condition of the accommodations did not meet expectations. What you described regarding upkeep and preparation is not the standard we aim to provide, and this feedback will be shared with our housekeeping and maintenance teams to ensure improvements are made. Our morning offering is intended to be a simple option, and we understand it may not align with every tr... read more