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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not ready for occupancy I began by waiting in line for 25minutes behind 3 other people. I did not have high expectations as one guest was given sheets to make their own bed, another asked for dishes and wobbled away with them using his cane, and a third person was told how to reach into their toilet to fix it. The staff was not particularly friendly, frazzled and obviously frustrated. I finally get checked in and had to muster up the courage to get in my room with men and women loitering outside the rooms. Not a safe vibe (... read more
Business response:
Laura, thank you for your feedback. Please accept our sincere apologies for the inconvenience you had at the front desk and for the cleanliness issue you encountered in your room. We have shared your concerns with our housekeeping team, and we’re working with them to see where we fell short in our processes in order to prevent such incidents from happening again in future. We hope to have an opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Reservation not honored upon arrival My reservation was not honored when I arrived at the hotel. I was told that Expedia overbooked and no rooms were available. This same thing was told to over a dozen other people and we were turned away. HORRIBLE EXPERIENCE!!! They told us this happens ALL THE TIME. I have never heard of a hotel overbooking, but it happened. I had to find another hotel at 11:30 pm at night. There weren't a lot of hotels in the area and I finally found one that had a room available but it was double the pri... read more
Business response:
Lisa, thank you for reviewing our hotel. We’re sorry to know about the difficulties you experienced with your reservation. Since the booking was done through a third party website, any changes or amendment needs to be routed through these websites. We are reviewing this incident with our team members to handle such situations better. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Disappointing Reserved a non-smoking room and was told at check-in they didn't have anymore.
Business response:
Stan, thank you for being our guest. We apologize for not providing you the room of your choice. Your comments will be taken as a training tool and will make sure all the procedures within our concerned departments are being followed. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Don’t ever go here Showed up and there wasn’t a room for us. Left us to sleep at a rest stop with two babies would never consider this place again lady Wouldnt even buzz me me in to talk was extremely rude
Business response:
Dawne, thank you for your comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our team so we are sorry this situation was not handled appropriately. We have alerted the Front Desk Manager and shared your concerns so this does not happen again. We hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
Business response:
Cesar, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
After checking in and going into the room we noticed there was a bin of trash under the bathroom sink, the sheets had stains, and the room had smoke smell which we booked a non-smoking room, we informed the front desk and all they told us was that they couldn't do anything, they offered the refund but also told us that everywhere we go will cost more. We decided just to stay because we were exhausted from our day event. I would not recommend this hotel to friends and family due to poor customer service and the dirtiness of t... read more
Business response:
Thank you for taking the time to review our hotel. We sincerely apologize for the cleanliness issue you had in your room and that we were unable to resolve it to your satisfaction. Your comments have been discussed with the concerned teams. Also, we have asked our housekeeping team to make sure your room receives a deep clean to remove the smell. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Cigarette butts all over the lawn areas everywhere! Dog poop all over the lawn areas everywhere. Rollout bed broken no linens for the rollout bed. Just over all dirty dirty dirty dirty dirty and disgusting
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.