This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not recommend A/C not working and staff said “I don’t know...” several times when I contacted front desk about it. Hair in tub and sink. Phone buttons pried off. Very loud neighbors, people smoking pot in parking lot near lobby, only small packaged muffins and granola bars offered for breakfast. Hallways and elevator were in need of a good vacuuming. Beds are comfy but small. Linens were clean.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Quick stay::::::luckily The staff, what ever there was of one was awful. Felt like I was renting by the hour. Signed a no smoking agreement just to get to a room that has obviously been smoked in more then once, AND AS FAR AS FEELING SAFE:———-THATS A HARD NO. Plenty better in the area. Avoid.
Business response:
We appreciate your honest feedback regarding your recent stay at our hotel. Please accept our apologies for the inconveniences that you experienced at our front desk. We are working with our front desk associates to prevent future issues. We take great pride in the services we offer, and obviously, we fell short of this during your visit. Thank you again for sharing. We hope that you will give us another chance and stay with us on your next visit to our area. Sincerely, Hotel Management
Too much for what you get The room was ok, however there was none of the amenities that I find at other hotels. There were no dishes of any kind, no coffee maker and no silverware. In addition the WiFi was clunky and I wound up having to use my hotspot on my cell phone.
Business response:
Larry, thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. We hope you give us another chance to serve you better in t... read more
Lugar viejo y descuidado. El hotel está muy lejos de todo (aeropuerto, ciudad, centros turísticos, etc.). Las instalaciones son muy viejas y en muy malas condiciones. Una mala experiencia.
Business response:
Thank you for your feedback. We were disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
Dirty! 1. The elevator smelled like garbage 2. The hallway carpets smelled like mildew and mold. 3. The "breakfast included" was a coffee bar and granola bars. (falsely advertised) 4. The thermostat in the room was broken and remained hot the entire stay. Overall an unpleasant stay.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the service that we typically provide. Sincerely, Hotel Management
Sucio, descuidado y viejo. Muy descuidado, necesita una renovación total; las alfombras muy sucias y las toallas muy viejas.
Business response:
Thank you for the review. We're sorry our hotel did not meet your expectations and for the issues you experienced while you were here. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Ok Upin arrival the room smelled like smoke. (No smoking room.) There is NO ice machine at the hotel so bring ice if staying one night only (ice tray in freezer is empty.) The room had a TV but we could not find a remote... the front desk was helpful & brought up a remote.
Business response:
Sandrine, thank you for evaluating stay. We are sorry you were unhappy with our facilities and in-room amenities we offer. We regret the inconvenience you had and have shared your concern with the concerned team members to improve our guest experiences moving forward. Thanks once more, and we hope to welcome you back soon. Sincerely, Hotel Management
My room was given away! When I arrived on my birthday! After driving there! ! I was advised the room is not available the hotel was over sold! I then had to drive back home and cancel what I I thought I was to do for my birthday! This is very upsetting plus it was after I received a e-mail staring I was already checked into my room! This has ruined my birthday!
Business response:
Please accept our sincere apologies for the reservation issue you encountered while being here, and we regret the inconvenience caused to you. Your feedback is of utmost importance, so it has been discussed with the concerned team to find out what went wrong and avoid such issue moving forward. We definitely want to improve our impression on you, so please consider giving us another chance to make it up to you on your next visit. Sincerely, Hotel Management
Rude Clerk was terrible!! No help with getting a cab! No list of local restaurants in room!! No pen no paper!! When asked for it she was rude and acted like I was bothering her!! Just down right horrible service!! I will never stay there again!!
Business response:
Donald, thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. ... read more
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,223 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.