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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was helpful. Bed was comfortable. Many people were smoking in outside, in rooms, and in stairway. Kitchen floor was sticky and room smelled bad.
Business response:
We are sorry for the odor and cleanliness issue you experienced in your suite. We will address this matter with our housekeeping associates to ensure such things are not repeated in the future. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going forward. On a positive note, we are happy you liked our staff and comfortable suites. We hope you will consider giving us another opportunity to serve you better n the future. Safe travels. Si... read more
Just what I expected from Extended Stay America. Friendly staff, clean spacious room, adequate kitchen. Three pillows: one soft, one firm, one feather. Pillow top mattress in perfect condition. I don't like housekeeping invading the privacy of my space, so since they only come in once per week, that's just what I like.
Business response:
Celine, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed with our cordial associates and liked our spotless, spacious accommodations. We are also glad to know you were happy with our housekeeping policy. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Had to change rooms and it was very noisy
Business response:
Sherri, thank you for being our guest. We are sorry for the problems you had with your initial room and regret the noise issues you encountered. We wish we had the opportunity to address the problem you had with the bed while you were. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
This hotel was not in the best condition but it was clean and everything worked. The price was so much cheaper than any other place around so definitely worth staying there.
Business response:
Trudy, thank you for your review. We are glad you had an overall pleasant stay and liked our refreshing property. It is our goal to deliver great value at a fair price, and we like hearing that we have accomplished just that. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
lots of smokers hanging around the back door with it cracked open
Business response:
John, thank you for being our guest. Your rating suggests you had an overall pleasant visit, we are sorry for any inconvenience you had at our property. We will share your concern regarding the back door with the maintenance team for review and action. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Make sure your ac works when u get into the room. Heater didn’t work it was freezing and the office was locked and no one will answer.
Business response:
Brandon, thank you for the review of your stay. We are sorry for the maintenance issues you encountered in your room and regret the inconvenience it caused. We also apologize we could not solve the problem while you were here. We are taking measures to ensure the complete satisfaction of our valued guests going forward. We value your feedback and hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,065 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.