Extended Stay America - San Diego - Mission Valley - Stadium

Business response:

Thank you for your review and for choosing to stay at our hotel. We are sorry you were disappointed with our breakfast offerings and that it did not live up to your expectations. Based on your feedback, we are working with our food and beverage team to address your concerns and identify where we can make improvements. Thank you once again, and we hope you will consider to revisit us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our well-maintained property. We are also glad you liked our courteous associates. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your recent stay. We appreciate your kind comments about our convenient location. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Tony, thank you for choosing to stay at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our courteous associates. However, we regret that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We appreciate your patience and would love for you to return for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management