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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We stayed for 8 nights and they only offered to clean rhe room on the last day which did not make sense. A midweek cleaning would have been a better option. There were some bugs in the room. Dog excrement on the grounds and many cigarette buds. These things were not taking care of.
Business response:
Dear Astrid, Thank you for choosing us for your 8-night stay. It is good to know you were pleased with your overall time with us. However, we are sorry for the concerns that disappointed you. We appreciate you bringing these issues to our attention, and we hope you will accept our sincere apologies for any housekeeping oversight in your suite. For future reference, please know that our housekeeping service is provided once a week for guests staying eight or more nights. These services are also available for a minimal fee, an... read more
I am looking forward to staying at this extended stay again and again. One of my favorites. Thank you to all the staff their for their hard work that shows.
Nice and quiet I’m outside was clean
Business response:
Dear Librado, We thank you for choosing to stay with us at Extended Stay America and for taking the time to write a review. We are delighted to know that you had a good experience overall and enjoyed our location. We hope you continue to choose us and enjoy your stay with us.Sincerely,Hotel Management
It was average. Room needed painting, TV remote needed batteries and the back cover missing.
Business response:
Dear Anthony, Thank you for sharing your feedback. We regret that your experience did not meet your expectations. It is important to us that our accommodations are well-maintained and fully functional, and we apologize for the oversight regarding the room's condition and the TV remote. Your comments are crucial for our continuous improvement, and we will address these issues with our maintenance team promptly. We appreciate your insights and hope to have the opportunity to provide you with a more satisfying stay in the futur... read more
Stayed for one night the room was clean
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,980 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.