Extended Stay America - Santa Barbara - Calle Real

Business response:

Olybier, thank you for taking the time to share your warm feedback regarding your stay at Extended Stay America. Your compliments were a pleasure to read, and we are delighted that our associates helped to make your stay extraordinary. We will share your gracious remarks with our entire team. Thank you again, and we look forward to welcoming you back very soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay at Extended Stay America. We're glad to know you liked your well-appointed accommodations and that you were impressed with our affordable rates. We have taken a note of your feedback as it will help us to improve our facility moving forward. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for the excellent review of Extended Stay America. We're thrilled our staff promptly resolved the problem you had and that you had a pleasant time with us. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thomas, thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We are glad your overall visit was a pleasant one. We hope you will give us another chance to exceed your expectations on a future date. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Thanks for the review. We are glad to read you liked our overall service as well as our location. However, we are sorry for the odor issue you experienced in your room. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We will make sure this is fixed to ensure your next stay exceeds expectations! Sincerely, Hotel Management 

Business response:

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management