Extended Stay America - Seattle - Everett - Silverlake

Business response:

Sandy, thank you for sharing your feedback. Although you had a pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management 

Business response:

Samantha, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure hosting you at the Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Venice, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite well-maintained and you were pleased with the exceptional service from our staff. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for reviewing our hotel. We want all of our guests to enjoy their visit, so we are sorry if any inconveniences were experienced while you were here. We hope you give us another opportunity to provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Don, thank you for taking the time to share your feedback online. Although you liked your cozy bed, we apologize for the issues you encountered in your room and at the time of check-in. We are meeting with the concerned teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are pleased overall you had a pleasant stay, but we are sorry we missed meeting some of your expectations. We appreciate your feedback as it will help us to improve our service moving forward. Thanks again, and we hope to have an opportunity of hosting you back for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Jason, thank you for choosing to stay with us at Extended Stay America. We’re delighted to know our location was convenient for your needs and that you had a great time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management