This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
WoodSpring Suites Denver Aurora is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Pet-friendly. Limited front desk hours - use a courtesy phone in the lobby or guest room for 24/7 guest sup... read more
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Original room I was put in had lock issues so they moved me to one next door that had the filthiest floors. I brought it up and they promised to take care of it or reimburse me, so after no one cleaned it two days after I asked to reimburse, reminded twice and got nothing still. I’d say this was pretty bad customer service unfortunately cuz the place has good location!
Business response:
Dear Violetta, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced with the room change and the cleanliness issue. This doesn't align with our service standards, and we deeply regret the lapse. We appreciate your patience and understanding. Rest assured, we are addressing this matter internally to ensure it doesn't recur. We value your feedback and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
At check-in the front desk lady was very welcoming and made me feel comfortable. I was very impressed with how clean the room was. There were quite a few people staying at this hotel and it was surprisingly quiet. The only issue i had was with the man at the front desk at almost check out. He was very rude to my friend when my friend was coming inside from taking my service dog out to potty. Other than that I had a enjoyable stay here. I Would definitely recommend this place and I will return in the future.
Business response:
Dear Julie, Thank you for your generous review of our hotel, Extended Stay America. It is good to know you had a nice time here. However, we are sorry for the inconvenience caused by the front desk associate, and we will check with the team to never repeat this. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management
Friendly, and clean property
Needs a bit more upkeep. Good value for the price.
The front desk was closed and I had to call to be able to check in. Same thing in the morning. I was not checked out by a person at all. Just left my key as instructed over the phone.
Business response:
Dear Rachael, Thank you for staying with us. Please accept our sincere apologies for not providing the attentive service we strive for every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve. Thank you.Sincerely,Hotel Management
I guess you get what you pay for. Next time I'll spend 20.00 more and get a hotel in a better area. I bed was the sweakiest one I've ever had.
Business response:
Dear Brian, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. Quality and comfort are central to what we provide our guests; therefore, we regret not meeting these expectations. We apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 4.3 star rating with 910 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.