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Extended Stay America Select Suites - Denver - Aurora South
- Hotels
- Aurora, CO
About this business
Location details
13941 E. Harvard Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
booked the room on hotels.com app then showed up at the hotel 20 minutes later to find out they had no rooms available and have not received a refund.
Business response:
Dear Guest, Thank you for sharing your experience. We are very sorry to hear about the issue with your reservation and the inconvenience it caused. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. If your reservation was made through a third-party prepaid booking site, please direct any financial inquiries or billing concerns to them. Your patience and understanding are greatly appreciated, and we hope you will consider giving us another opportunity to serve you be... read more
The parking area was okay the staff was okay but the room itself was a horrible condition the toilet didn't flush correctly the shower was spraying all over the ceiling the tub was cracking the floor was uneven the refrigerator wasn't the cleanest they advertised breakfast that wasn't there vending is not where they said it would be on the advertisement overall I didn't like the room
Business response:
Dear Brandy, We appreciate you taking the time to share your feedback. While we are glad the parking and staff were satisfactory, we regret that the condition of your room did not meet your expectations. Your comments will be shared with our maintenance team to address these concerns and improve the overall guest experience. Additionally, our complimentary breakfast is a grab-and-go option designed for convenience, and your feedback regarding breakfast choices will be shared with leadership to help guide future offerings. We... read more
The room stunk of cigarettes, made it hard to sleep. The room is very old and falling apart. There was no hot water. Check innwas reallybeasy and the employee was really nice. There wasn't anyone there during check out and no wherr to place the room keys so i just left.
Business response:
Dear John, Thank you for sharing your experience with us. We always strive to provide our guests with outstanding hospitality, and we sincerely apologize for the issues you faced with the room condition. This is not typical, and we will have our housekeeping and maintenance teams look into it to ensure improvements are made. Your feedback is truly valuable, and we look forward to welcoming you back soon for a more comfortable and seamless stay. Sincerely, Hotel Management
Avoid Cigarette smoke permeates mattress and furniture. Bath ceiling vent grossly dirty. No sound proofing. No hand tower. Shower very difficult to adjust. And since this is extended stay, why not at least offer two paper plates and plastic silverware free?
Business response:
Dear Cynthia, Thank you for taking the time to share your experience. We’re sorry to hear about the concerns you encountered with the room and bathroom, and we will be reviewing them closely to ensure they are adequately addressed. Regarding cookware, plates, and silverware, these items are available for a nominal charge at the front desk. Our team will be glad to assist you with such requests during your stay. We appreciate your feedback and look forward to welcoming you back for a more comfortable visit. Sincerely, Hotel M... read more
First room smelt like smoke even though its no smoking inside, second room remote and toilet didn’t work, unprepared. Would not recommend!!
The photos were totally misleading. Dirty and unpleasant
Change upper management
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora South
How is Extended Stay America Select Suites - Denver - Aurora South rated?
Extended Stay America Select Suites - Denver - Aurora South has a 3.1 star rating with 2,766 reviews.
When is Extended Stay America Select Suites - Denver - Aurora South open?
Extended Stay America Select Suites - Denver - Aurora South is open now. It will close tomorrow at 12:00 a.m.