Extended Stay America Select Suites - Detroit - Warren

Business response:

Dear Guest, We’re thrilled to hear you love staying with us! It’s wonderful that our team was able to assist quickly and make your visit smooth. At Extended Stay America, we take pride in being responsive and ensuring our guests feel well cared for. Your kind words mean a lot, and we look forward to welcoming you back soon for another comfortable and hassle-free stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We are grateful for your kind words about our staff. However, we want to extend our sincere apologies for not doing so in the areas you outlined. Guest comfort is valuable, and we have taken note of your concerns and will share this with our maintenance team for prompt attention. We hope you will give us another opportunity to provide you with the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing this thoughtful note. It is wonderful knowing the staff created a welcoming atmosphere, and the environment provided comfort throughout your time with us. We truly appreciate your feedback, and we look forward to the chance to provide you with another enjoyable and memorable experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are delighted that our team provided exceptional service and made a positive impression during your stay. Our front desk team makes every effort to communicate details about our amenities during check-in, and we sincerely regret that this was not your experience. To maintain cleanliness for every guest, dishware is kept at the front desk, and our team is always happy to deliver items to your suite for a minimal fee. We will ensure guests are fully informed and better accomm... read more