Extended Stay America Select Suites - El Paso - East

Business response:

Dear Guest, Thank you for your kind feedback! We’re thrilled you enjoyed the location and found our rates reasonable. It’s great to know you’d choose to stay with us again, and we look forward to welcoming you back. We truly appreciate your comments and are excited to provide you with another comfortable and affordable stay at Extended Stay America in the future! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We are sorry to learn that your stay was not as comfortable as it should have been. Our goal is always to provide a welcoming and dependable environment, and it is disappointing to know we did not meet that standard during your visit. Please know that your feedback has been taken seriously and will be thoughtfully reviewed with our team. We appreciate your comments and hope to have another opportunity to offer you a more positive and seamless stay. Your input is inva... read more

Business response:

Dear Guest, We apologize for the issues you encountered with the towels and the condition of your room. While we provide many complimentary amenities to offer great value, we understand that our towel policy may not have met your expectations. Additional towels are available at the front desk upon request. We regret that your experience did not reflect the high standards we aim to provide. Your feedback is important, and we will share it with our team to help enhance future guest experiences. We look forward to welcoming you... read more

Business response:

Dear Guest, Thank you for sharing your kind words! We’re so pleased to hear that our team made a positive impression during your stay. At Extended Stay America, we pride ourselves on providing top-notch service, and it’s wonderful to know that our staff contributed to making your visit enjoyable. We appreciate your feedback and look forward to welcoming you back for another great experience soon! Sincerely, Hotel Management