Extended Stay America Select Suites - Fayetteville - Fort Bragg

Business response:

Dear Johnesia, Thank you for staying with us and for recognizing the service you received at check-in. We are delighted to hear that Jada made your late arrival experience smooth and welcoming. Team members like her embody the spirit of attentive hospitality we value, and your kind words will certainly be shared with her. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Tyler, Thank you for taking a moment to share your experience. We appreciate your feedback and are glad to know your stay was satisfactory overall. However, we regret if any aspect fell short of expectations and apologize for any inconvenience you may have encountered. Your comments are valuable and help us continue to improve. We hope to welcome you back in the future for a more seamless and enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We're so glad to hear you had a great experience! It’s always wonderful to know when guests enjoy their time with us. Your kind words mean a lot to the team at Extended Stay America, and we truly appreciate you choosing to stay with us. We look forward to welcoming you back the next time you're in town. Sincerely, Hotel Management 

Business response:

We appreciate your business and plan to see you in the future. 

Business response:

Dear Nelaina, We appreciate you bringing this incident to our attention and apologize for what transpired before your check-out. Such incidents are very unusual at our hotel, and we truly regret that this was your experience. We understand your frustration and are grateful for your patience. We will discuss your concerns with the appropriate team to ensure such matters do not occur again. Thank you again for your feedback; we wish you all the best.Sincerely,Hotel Management