Extended Stay America Select Suites - Fayetteville - I-49

Business response:

DearZack, Thank you for sharing your feedback. We always strive to provide a clean and comfortable environment for our guests, and we regret that your expectations were not fully met. Your comments have been shared with our housekeeping team to help improve our standards, and we hope to offer a fresher and more enjoyable experience during your next stay. Sincerely, Hotel Management 

Business response:

Dear Shanna, Thank you for taking the time to share your feedback with us. While we’re glad you found the beds comfortable, we apologize for the disturbances you reported. We value our guests’ feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will address this appropriately, and we hope you will revisit and allow us another opportunity to show you the outstanding experience that we strive to provide every guest. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry to hear that certain aspects of your stay did not meet expectations. We understand that comfort is essential, and your feedback regarding the bed and overall room experience will be reviewed with our housekeeping teams to ensure greater attention to overall cleanliness and presentation. We hope you will consider giving us another opportunity to provide a stay that better reflects the comfort and cleanliness we strive to deliver. Sincerely, Hotel Management