Extended Stay America Select Suites - Fort Myers - Northeast

Business response:

Dear Makina, Thank you for your feedback. We are glad you took the time to share your experience and hope your overall stay was pleasant. We are sorry to hear that our service didn’t feel as warm or welcoming as it should have. Providing thoughtful and attentive hospitality is something we take seriously, and your comments help us identify areas for improvement. We hope to have the opportunity to provide you with a better experience on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest,While we're glad we could provide a place to stay, we recognize that the experience didn't quite match what you were hoping for. We aim to offer a dependable and comfortable environment, and your comments help us understand where we can do better. We appreciate you giving us a try, and we are committed to making the necessary improvements. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management 

Business response:

Dear Howard,We’re sorry your arrival was met with surprises regarding the deposit and breakfast. The deposit policy is noted on our website, but we understand how frustrating it can be when this information isn’t clear through third-party listings. We also regret that the breakfast offering did not match what you expected. These details matter, and we’ll continue working to ensure they’re communicated more transparently. We hope you will give us a second chance to deliver the type of experience you should always expect from ... read more