Extended Stay America Select Suites - Fort Myers - Northeast

Business response:

Dear Cynthia, Thank you for the kind words about our team. We’re glad their service made a positive impression during your stay. We understand it can be inconvenient when payment options are limited. Your feedback is appreciated and will be shared with our team as we continue to make improvements. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management 

Business response:

Dear Makina, Thank you for your feedback. We are glad you took the time to share your experience and hope your overall stay was pleasant. We are sorry to hear that our service didn’t feel as warm or welcoming as it should have. Providing thoughtful and attentive hospitality is something we take seriously, and your comments help us identify areas for improvement. We hope to have the opportunity to provide you with a better experience on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest,While we're glad we could provide a place to stay, we recognize that the experience didn't quite match what you were hoping for. We aim to offer a dependable and comfortable environment, and your comments help us understand where we can do better. We appreciate you giving us a try, and we are committed to making the necessary improvements. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management