Extended Stay America Select Suites - Kansas City - Stadium

Business response:

Dear Guest, We sincerely apologize that your stay did not meet your expectations and that you experienced issues with amenities and water pressure. Guest comfort and satisfaction are our top priorities, and your comments have been shared with our maintenance team. We appreciate your honest feedback, as it helps us improve our services and facilities for future guests. We truly regret the inconvenience caused and hope to have the opportunity to provide a better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback and for highlighting the cleanliness of our rooms. We are delighted to know that our housekeeping team was able to provide a fresh, comfortable, and well-maintained space during your stay at Extended Stay America. Your positive comments motivate our staff to continue delivering consistent quality and care to every guest. We are committed to ensuring a pleasant and welcoming environment throughout your visit, and it’s wonderful to know we met your expectations. We truly apprecia... read more

Business response:

Dear Guest, We sincerely apologize for the inconvenience you experienced with the refrigerator in your suite. We also understand how frustrating it must have been to not have dishes available, and we are sorry that our supply fell short. Your feedback is very important to us, and we will be addressing these issues with our team to ensure they are corrected promptly. Thank you for bringing these matters to our attention. We hope you will consider giving us another opportunity to provide you with a more comfortable and reliabl... read more

Business response:

Dear Guest, We regret to learn about your disappointing experience at our hotel. We sincerely apologize for the inconvenience you experienced during your stay. We would appreciate your feedback, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will help us make the necessary improvements. We hope you will consider giving us another chance in the future to give you the stay you deserve. Sincerely, Hote... read more

Business response:

Dear Karol, We hope you enjoyed many aspects of our hotel, and we appreciate you taking the time to share your rating. We are disappointed that we may not have met all of your expectations, and we appreciate your feedback, which we will share with our housekeeping team. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Dear Jan, Thank you for taking the time to share your impressions. It is truly rewarding to know that the team at the front desk made such a positive impact on your stay. Providing attentive service and creating a welcoming environment for every guest is a top priority, and your kind words serve as wonderful encouragement. Your feedback will be shared with the staff as recognition of their efforts. We deeply appreciate your thoughtful comments and look forward to the opportunity of hosting you again for another pleasant and ... read more

Business response:

Dear Meghan, Thank you for taking the time to share your thoughts. We’re pleased to hear that you appreciated our proximity to the stadiums and the warm service from our staff. However, we’re sorry to learn that certain aspects of your stay did not meet expectations. Your feedback is important to us and will be taken into consideration as we continue working to improve the overall guest experience. We appreciate your visit and hope to have the opportunity to welcome you again in the future. Sincerely, Hotel Management