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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is what you need and nothing more. If you want to cook, they have you covered but I didn’t. It’s not expensive and you get what you pay for.
Staff are not helpful. Rooms are not very clean. Are is very accessible and walkable area for dining options
Business response:
Dear Kristin, Thank you for the review. We are glad the hotel's location was convenient for you. However, we apologize for the challenges you experienced with our staff and room cleanliness. This does not meet our usual standards, and we appreciate your feedback. Your insights are valuable, and we will share your comments with the appropriate teams to enhance the overall guest experience and avoid recurrence. Thank you for bringing this to our attention, and we hope you will consider giving us another chance to provide a mor... read more
It was average. 1) TV was responsive to remote commands 25% of the time 2) Did not come with hand soap/ shampoos and conditioner 3) The same toilet paper roll was still there from the last person with a new one added to the back of the toilet. I’ve been to plenty of hotels and have never had an experience like this one. Maybe its normal for this hotel chain though?? It was only one night but I will be booking elsewhere next time I’m in the area
Business response:
Dear Averie, We sincerely apologize for failing to meet your expectations during your recent stay. Your feedback is highly appreciated, as it provides us with valuable insight that we can use to improve our services. Please be assured that we take all feedback seriously and will continue to strive for excellence in all we do. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,H... read more
Excellent service
Business response:
Dear Marie, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management
Business response:
Thank you Cynthia!
Need new mattress for bed I was in way to soft like my body sunk into the bed I went out got air mattress to sleep on other then that everything else was good
Business response:
Dear David, Thank you for choosing our hotel during your recent visit to our area. It is glad that you were pleased with your room and had a pleasant stay. However, we are sorry for your experience with the comforts of the bed not meeting your expectations. Your feedback has been shared with our team to ensure similar issues are not made in the future. Our front desk team is available to ensure you have a relaxing time with us. Please do not hesitate to connect with them. We assure you we are working hard to improve, and we ... read more
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,295 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.