Extended Stay America Select Suites - Melbourne - West Melbourne

Business response:

Dear Guest, Thank you for your kind feedback and for your continued preference for our hotels. We are delighted to know that you consistently enjoy your stays at Extended Stay America. Your loyalty and support mean a great deal to our entire team and inspire us to maintain high standards of comfort, service, and hospitality. It is always our goal to provide a welcoming and reliable experience for every guest, and we are glad to be your choice. We truly appreciate your trust and look forward to welcoming you again for another... read more

Business response:

Dear Guest, Thank you for sharing your experience with us. We regret that the overall condition of the room did not provide the level of comfort expected, particularly regarding cleanliness, which understandably affected your sense of ease during the stay. We also recognize that mattress comfort and limited access to on-site assistance impacted your ability to fully relax. Additionally, the availability of common areas and consistent front desk presence play an important role in guest convenience, and we understand how their... read more

Business response:

Dear Guest, Thank you for rating your visit with us. We are disappointed if you had any issues that kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area. Sincerely, Hotel Management 

Business response:

Dear Guest, We are thrilled to see that you received a perfect score for your stay! Thank you for choosing Extended Stay America and for taking the time to share your feedback. It is great to know your visit met your expectations. We truly appreciate your support and look forward to welcoming you back for another enjoyable and comfortable experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re very sorry to hear that the condition of your room was not acceptable. Cleanliness is an essential priority for us, and we take it very seriously. What you described does not reflect our standards, and we regret that this caused disappointment during your stay. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management