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Extended Stay America Select Suites - Memphis - Cordova
- Hotels
- Memphis, TN
About this business
Location details
8110 Cordova Center Dr., Memphis, TN, 38016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was immaculate and humongous. The kitchen was a full, not half, and there was plenty of lighting, but the internet connection was terrible due to constant signal loss, I had to wait 2 days for a garbage bag and 3 days for a leaking fridge replacement, and the front door was broken to where you could not get in after 11 p.m. even with your key. The internet and door issue I blame on corporate because I spoke to the general manager and she said a ticket had been placed a month ago.
Business response:
Douglas, thank you for sharing your experience at Extended Stay America. We are glad you liked your room along with the kitchenette set up. That being said, we are sorry for the issues you faced, particularly with the room key card and while connecting to the internet. We have escalated your concerns to the appropriate team members and they are working on it. We are confident your next stay will be flawless, so we hope you will consider giving us that opportunity. Sincerely, Hotel Management
Business response:
Vanessa, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
I know where I will be staying every time I'm back in Memphis/Cordova Tn..I was amazed at the amount of space in the room and the cleanliness
Business response:
Kimberly, thank you for choosing Extended Stay America. We are pleased to know you liked your refreshing suite and had a great stay. We appreciate your review and look forward to welcoming you back soon. Sincerely, Hotel Management
The WiFi was terrible, would go on and off. The hotel was somewhat noisy at night. Refridgerater doors were hung backwards making it difficult to access the inside. Needs to have bedside lamps installed. The toilet was plugged when we arrived. Hair dryer was missing in the bathroom.
Business response:
Carl, thank you for being our guest. We are sorry for the difficulties you had with our Wi-Fi and for the inconvenience you had in your room. Your feedback has been shared with the appropriate team members to address the problems you outlined. Also, please know that hairdryers and toiletries are available upon request at the front desk and always complimentary. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
VIP treatment Had a room with many perks and felt like home.
Business response:
Denise, thank you for your nice feedback about Extended Stay America. We are glad to know you especially liked all the comforts your room provided. We appreciate your gracious remarks and hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
The staff is super Duper friendly. They were very conscious about the pandemic and keeping the room clean I will deathly come back
Business response:
Thank you for the excellent review of Extended Stay America. We are thrilled to know our staff took great care of you and that we were able to impress you with the cleanliness of our property during these unprecedented events. We will be sure to share your compliments with them. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Larry, all of us at Extended Stay America appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Memphis - Cordova
How is Extended Stay America Select Suites - Memphis - Cordova rated?
Extended Stay America Select Suites - Memphis - Cordova has a 4.5 star rating with 930 reviews.
When is Extended Stay America Select Suites - Memphis - Cordova open?
Extended Stay America Select Suites - Memphis - Cordova is open now. It will close tomorrow at 12:00 a.m.