Extended Stay America Select Suites - Raleigh - RDU Airport

Business response:

Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay. Our maintenance team worked diligently to get the power restored as soon as possible. We also regret the inconvenience you had due to our shuttle service. you had We hope this incident does not keep you from choosing us again on your next visit to our area. Sincerely, Hotel Management 

Business response:

Thank you so much for the feedback of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Eric, thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Manag... read more

Business response:

Thank you for being our guest. We are pleased you had a pleasant stay and that you found us to be a good value. However, we are sorry your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management