Extended Stay America Select Suites - Tampa - North - USF/Attractions

Business response:

Thank you for choosing Extended Stay America. Although from your rating, it seems that overall you enjoyed your stay. However, we regret to read that we had limited channels to offer this time. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you also for your feedback, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management 

Business response:

Alan, thank you for choosing Extended Stay America and for the nice review. We are glad to know you had a great stay and that you were impressed with our well-appointed accommodations. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are glad you had an overall satisfactory stay and you liked our friendly staff. However, our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of home-like living. However, these services are always available upon request for a minimal fee. We also offer a complimentary linen exchange service at the front desk as often as you like. Your feedback is very important to us and has been shared with the front desk staff to ensure w... read more

Business response:

Thank you for being our guest and for sharing your review. We are delighted to know you liked our calm atmosphere and that you had an overall restful stay. However, we regret the inconvenience caused due to the smoke smell in your room. Please be assured your concern will help us enforce our no-smoking policy more efficiently. Meanwhile, our housekeeping team is asked to do a deep cleaning of your room. Your rating is highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management