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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient to my activities A little older facility but seemed to be kept up. Room was generally clean but could use some deep cleaning. Found crumbs and French fry in recliner as I was working. Staff seemed supportive and friendly.
Business response:
Your review was recently brought to our attention, and we would like to take a moment to respond. Please accept our most sincere apologies for finding Crum's underneath the recliner. In response to your feedback, I will address our housekeeping staff to ensure proper cleanliness. Your satisfaction is very important to us and we appreciate all of your feedback. We hope to have another chance to provide you with a better experience the next time you're in town.
30 min drive to Olney Theater, in Olney MD.
Business response:
We want to thank you for writing a review of your stay. We greatly appreciate your recognition. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
There is a famous expression that says "Other than that, Mrs. Lincoln, how did you enjoy the play?" Other than the commotion of having one guest stab another in a room down the hall and having the place swarming with police officers, the stay was uneventful.
Business response:
Thank you for taking the time to bring this to our attention. Please accept my sincere apologies for the commotion you experienced. Our staff and the local authorities are well trained to handle such instances. Thank you for being patient. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Close to relatives and other attractions.
Business response:
Thank you for sharing your experience. It is great to see that our location was convenient for your travel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
The ac unit barely worked (no repairman on weekends apoarantlt), we had to go buy a fan to cool the room, and because of laminate floor in bathroom (which looked good but traps mousture) it kinda smelled of urine by toilet.. other than that, not bad i guess
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you had multiple issues with your stay. Thank you very much for bringing these to our attention. Our maintenance engineer and housekeeping staff have been addressed about the issues in your review so they can be rectified promptly. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Short stay to see family Hotel is quiet, comfortable and clean. No amenities like gym or pool but you can walk a loop right outside the door. Also you will need a car to access any food stores or shopping. However, the downtown area of Germantown is only about 1.5 miles away with shopping restaurants etc. Lovely neighborhood/ofice area so very quiet. Staff is friendly and efficient. However, the coffee was without any cream for 2 days. Only bare minimum with packaged muffins/pkgd oatmeal and only one day had breakfast bars.
Business response:
Thank you for the feedback about your stay at our hotel. I am sorry to hear that we did not meet the standard needs of your breakfast. In response to your feedback, I am personally taking care of ordering and having everything we offer in our grab and go breakfast. For a satisfactory stay. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,833 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.