Extended Stay America - St. Petersburg - Clearwater - Executive Dr.

Business response:

Dear Guest, Thank you for sharing your feedback and highlighting the positive aspects of your stay at Extended Stay America, including our no-deposit policy and the quiet environment you enjoyed. We are, however, very sorry to hear about the concern you mentioned regarding a roach. Please know that we take pest control very seriously and work with professional services to maintain a clean and comfortable environment for all guests. Your comments have been shared with our team for immediate attention to ensure this issue is a... read more

Business response:

Dear Kyle, Thank you for staying with us and for sharing your experience. We’re glad to hear that our staff made you feel welcome and that you enjoyed the comfort of your room. However, we apologize that our breakfast selection didn’t meet your expectations and that items ran out quickly. We’re reviewing our breakfast service to ensure better variety and availability for all guests, while continuing to keep the coffee flowing! Your feedback helps us improve, and we hope to welcome you back for an even better experience next ... read more

Business response:

Dear Tymelle, Thank you for your thoughtful review. We’re glad to hear that our team made a positive impact on your stay with their great spirits and customer service. We are proud to have a team that strives to create a welcoming and comfortable environment for all our guests. We look forward to welcoming you back for another great experience at a reasonable price. Sincerely, Hotel Management