Extended Stay America - St. Petersburg - Clearwater - Executive Dr.

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoy your stays at Extended Stay America and that you found your room very clean. Maintaining a high standard of cleanliness and providing a comfortable, welcoming environment is our top priority, and it is wonderful to know that our efforts contributed to a positive experience for you. Your kind words encourage our housekeeping and operations teams to continue delivering excellent service consistently. We truly appreciate yo... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We are pleased to hear that you found our staff amazing and very helpful, as we strive to provide excellent service to every guest. At the same time, we sincerely apologize for the discomfort caused by the specific issue you mentionedduring your stay. This is not acceptable and does not reflect the standards we aim to maintain. We will share your concerns with our housekeeping team to ensure a cleaner and more comfortable environment for all guests. Your feedback is invaluable... read more

Business response:

Dear Guest, Thank you for taking the time to leave a review. Although your comment was brief, we appreciate your feedback regarding the room and amenities. We are continually working to ensure that our accommodations are comfortable, clean, and well-maintained, and we value any insight that helps us improve. If there were specific aspects of the room or amenities that did not meet your expectations, we would welcome the opportunity to learn more so we can address them. Your satisfaction is important to us, and we hope to ser... read more

Business response:

Dear Guest, Thank you for sharing such a heartwarming review. We are truly delighted to hear that staying with us at feels like being with family and brings you so much happiness and comfort. Creating a safe, welcoming, and friendly environment is our top priority, and knowing that you feel at home means everything to our team. Your appreciation motivates us to continue delivering exceptional service every day. Thank you for recognizing our staff and cheering on the team. We hope to have the pleasure of welcoming you back to... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. Your review appears to be brief, and we would truly appreciate it if you could provide more details about your experience. This information helps us better understand what you enjoyed and where we can improve to ensure all guests have a pleasant stay. Our team is always committed to offering a comfortable environment and attentive service to every visitor. We value your input and we sincerely hope to welcome you back for another stay. Sincerely, Hotel Manageme... read more

Business response:

Dear Guest, We sincerely apologize that your overall experience felt dingy and run down. We understand that the overall impression of comfort and quality is extremely important, and it is clear we fell short in meeting your expectations. Your comments are valuable, and we will review the property’s condition to identify areas for improvement to enhance the guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much improved stay. Sincerely, Hotel Manageme... read more