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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front staff was absolutely amazing and helpful. The bad thing was the elevator was out and we were on the third floor! Such a hassle to carry all our luggage three flights of stairs. Would've been nice to have received a discount for such an inconvenience. Then the ice machine was broken also. Room was super spacious though. Other downside was the many homeless people on the other side of the hotel but overall I felt safe. I will return only before making sure the elevator is working and the ice machine as well! If not, ... read more
Business response:
Dear Martha, Thank you for staying with us and posting your review. We appreciate you pointing out specific items you loved and areas where we can improve. While we are pleased that you loved the hospitable service from our front desk associates, we are sorry we missed meeting some of your expectations and the difficulties you experienced. We have immediately brought your experience to the attention of our maintenance team for review and action. We are sorry for the inconvenience, and we hope you will consider returning for ... read more
The staff are friendly and accommodating. The hotel is old and out dated. The room was not cleaned very well we found hair in the shower and sink and had to re-clean. The internet is slow and you have to pay for faster internet which is standard now in most hotels.
Business response:
Dear Ashley, Thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed the hospitable service you received from our staff. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We will share your concerns with our leaders, and we will use them as an opportunity to improve our guest experience. We take our guest's feedback seriously and look forward to having you with us again so we can provide you with the flaw... read more
Tracy CA visit. The room was spacious, also provide a small kitchenette. Very comfortable and located around many restaurants and shopping. I would seek this destination out again as the price was fair.
Cleaner Stay wasn’t bad. Needs to be a little more cleaner, found roach in shower with me.
Business response:
Dear Guest, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay, and we apologize for any inconvenience you may have faced. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and our pest control provider routinely services our hotel. Still, your room will be inspected professionally and treated as a precaution. Thank you again for reviewing Extended Stay America. We hope to see you soon!Sincerely,Hotel Managem... read more
Thumbs down The bleach smell in the room was overwhelming!! Opening the window all night for fresh air did nothing!! The hotel is ragged and needs renovation! The furniture was beaten up, chipped, dated, and very old. The hallway on the third floor was dank dark and dated. Carpets everywhere were old and dirty looking. The Mattress was like trying to sleep in hell. Thumbs DOWN! I'll never rent a room there ever again.
Business response:
Dear Terri, Thank you for choosing us. It is disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Our concerned team is taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 4.3 star rating with 1,286 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.