This profile has been claimed by the business owner or representative.
Extended Stay America Suites Buffalo - Airport
- Hotels
- Cheektowaga, NY
About this business
Location details
901 Dick Road, Cheektowaga, NY, 14225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average hotel. It was expected. However wasn’t expecting dirty or stained bed sheets and a microwave in room that hasn’t been cleaned in a while.
Business response:
Dear Brett, Thank you for being our guest. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we hope the opportunity to welcome you back and provid... read more
Blow drier did not work and sparked when switched on
Business response:
Dear SNEHASHNU, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the malfunctioning blow dryer. Your safety and comfort are our top priorities, and we take such issues very seriously. We have already addressed this matter with our maintenance team to ensure it is resolved immediately. Your comfort and satisfaction are important to us, and we hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management
It was awesome rooms were great the night front person was on point making sure no one from outside even in the parking lot would be around i just wish there was hot breakfast
Business response:
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
Very basic Most of staff was friendly. Breakfast was coffee yogurt cookies packets of oatmeal and packaged muffins. That’s it. No carpet in room👍 but it’s very noisy. Room above kept us up as we heard children running back and forth up to midnight and then at 7:30am
Business response:
Dear Deborah, Thank you for your feedback. We’re glad to hear that most of our staff made a positive impression. We apologize for the noise issues you experienced; this is not the level of comfort we aim to provide. Your comments about the breakfast and room noise have been noted and will be reviewed to improve our services. We appreciate your suggestions and hope to have the opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
I really enjoyed how clean and spacious the room was!
Business response:
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
Business response:
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
Everything was professional
Business response:
Dear BRIAN, Thank you for your positive feedback! We're delighted to hear that you found everything to be professional during your stay. Our team is dedicated to providing exceptional service, and it's great to know that our efforts made a difference. We look forward to welcoming you back to Extended Stay America for another excellent stay in the future.Sincerely,Hotel Management
Business response:
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
Overall this place was just fine for our needs. However, there were a few things I was not satisfied with: the bathrub was dirty with black footprints, the TV only worked for short intervals of time, and the breakfast was lackluster. The beds were cozy and the pool was nice, but the hottub was under repair.
Business response:
Dear MARIAM, Thank you for taking the time to share your feedback about your recent visit. We are glad you enjoyed your stay overall, but we understand that there were some areas where we fell short of your expectations. Please be assured that we take your concerns seriously and will address them with the appropriate team members. Thank you for bringing this to our attention; we apologize for any inconvenience this may have caused and are grateful for your patience. We hope you will revisit for the flawless visit you deserve... read more
Frequently asked questions about Extended Stay America Suites Buffalo - Airport
How is Extended Stay America Suites Buffalo - Airport rated?
Extended Stay America Suites Buffalo - Airport has a 3.3 star rating with 1,167 reviews.
When is Extended Stay America Suites Buffalo - Airport open?
Extended Stay America Suites Buffalo - Airport is open now. It will close tomorrow at 12:00 a.m.