Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Ashley Maya, We always appreciate feedback from our guests to ensure we deliver our high service standards. Therefore, we sincerely apologize for not meeting your expectations with your bed and the in-room amenities. While we know this does not change your experience, we've shared your comments with our team to ensure a better impression for future guests.Thank you for staying with us, and we would love the opportunity to welcome you back with the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Igor, We are delighted to hear that you enjoyed your stay at Extended Stay America and had a memorable experience. It is always rewarding to read reviews that praise our service and hospitality. We would be honored to host you again and remain committed to being your preferred choice for accommodations whenever you are in the area.Sincerely,Hotel Management 

Business response:

Thank you for the positive feedback, we look forward seeing you again.