Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Guest,Thank you for the fantastic review of Extended Stay America. We're delighted you found the property spotless from the lobby to your room and appreciated the convenience of nearby shops and dining options. It's wonderful to see that our location enhanced your stay. We are delighted you included us in your travel plans and hope you will be back to revisit us soon.Sincerely,Hotel Management 

Business response:

Thank you for taking the time to provide your feedback. Here at ESA Premier Suites Ft. Myers our goal is for every guest to have a clean comfortable stay with all services of the highest quality. We are so glad to hear that you enjoyed your stay.Thank you again and we look forward to seeing you in the future!Best regards 

Business response:

Dear Bibi,We regret that your experience did not meet your expectations. Providing a stay that exceeds our guests' needs is always our goal, and we're disappointed to have fallen short this time. We value the opportunity to address shortcomings and use your input to make meaningful improvements. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management 

Business response:

Dear Maria, It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We are pleased you enjoyed our convenient location, well-maintained and comfortable beds. We have noted your feedback about any unpleasant fragrance and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope to welcome you back soon!Sincerely,Hotel Management