Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Matthew, Thank you for your feedback. We're glad to hear that you found the room clean, but we apologize that the staff did not meet your expectations. Our team strives to provide excellent service, and we will take your comments to heart to improve in this area. Additionally, we are actively working on updating our rooms to enhance guest comfort. We appreciate your stay and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Kenneth, Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Hotel Management 

Business response:

Hello Tamara,Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs br... read more