Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Tywanda, Thank you for sharing your feedback! We’re pleased to hear you had a good stay with us. We apologize for the curtain issue and will look into making improvements to ensure better privacy. We appreciate your input and look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Lawrence, Thank you for sharing your feedback. We sincerely apologize for the concerns you experienced regarding the doors, cleanliness, and room condition. We understand how important secure doors and a clean environment are for a comfortable stay, and we regret that these aspects did not meet your expectations. Your comments have been shared with our team for review and improvement. We appreciate your understanding of the value of the price, and we are committed to enhancing our services. We hope to have the opportuni... read more

Business response:

Dear Israel, Thank you for recognizing Mylenne's exceptional dedication to providing excellent service. We're proud to have her as part of our team at Extended Stay America. Your appreciation for her hard work and commitment means a lot to us. We look forward to having you as our guest again whenever your travels bring you back to the city.Sincerely,Hotel Management 

Business response:

Thank you for your review, we hope to see you again soon. 

Business response:

Dear Ted, Thank you for your feedback. We are glad the room met your basic needs. We apologize for the issues with the hot water and bedding. We understand how important these comforts are, and our team is committed to ensuring the best possible experience for our guests. Your comments will be shared with our team for improvement. Please know that additional linens are available upon request at the front desk. We hope to have the opportunity to welcome you back for a more comfortable stay..Sincerely,Hotel Management 

Business response:

Dear Jessica,Thank you for your feedback. We sincerely apologize for the lingering smoke smell in your room, as we understand how it can impact your comfort. Please know that we take such concerns seriously and are addressing this issue with our housekeeping team to ensure that all rooms meet our cleanliness standards. We appreciate your understanding and hope you will give us the opportunity to provide you with a more pleasant experience on your next visit.Sincerely,Hotel Management 

Business response:

Dear Wayne,Thank you for taking the time to leave such wonderful feedback about Extended Stay America. We’re thrilled that our team made a positive impression with their friendliness and that you found your room spotless. Providing a welcoming and clean environment is always our goal, and your appreciation means a lot. It was a true pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management