Extended Stay America Suites - Tampa - Casino Area

Business response:

Thank you, Prashanth, for your kind review! We are thrilled that your experience at Extended Stay America met your expectations. Providing a comfortable and welcoming stay for our guests is our top priority, and it is wonderful to know we achieved that for you. We look forward to the pleasure of hosting you again in the future!Sincerely,Hotel Management 

Business response:

Dear Satya, Thank you for your feedback. We’re glad to hear that you found the room, bathroom, and beds clean. We appreciate your comments regarding the need for renovations and will take that into consideration as we continue to improve the property. We also apologize for the dead bugs outside your room and will address this with our maintenance team. We hope to welcome you back in the future for a more comfortable and updated experience.Sincerely,Hotel Management 

Business response:

Dear Leonard, Thank you for sharing your experience. Please accept our apologies for the disruption caused by smoke in your room. While smoking is permitted in designated areas, it should never affect our non-smoking guests. Your feedback is invaluable, and we will share it with our team to help prevent such occurrences in the future. We appreciate you for bringing this to our attention. We look forward to the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Johnny,Thank you for your kind feedback! It’s wonderful to know you had an enjoyable experience at Extended Stay America. Providing a comfortable and pleasant stay is always our goal, and we are delighted that your time with us was a positive one. We look forward to welcoming you back in the future for another great visit!Sincerely, Hotel Management 

Business response:

Dear William, We appreciate your decision to stay with us and hope that your overall visit was satisfactory. Nevertheless, we regret any shortcomings in meeting your expectations and sincerely apologize for any inconvenience caused. Your feedback will be shared with the relevant team members. We anticipate the opportunity to welcome you back in the near future.Sincerely,Hotel Management